Returns & complaints

Returns

We are not satisfied until you are. If you are not 100% satisfied with your purchase from byprang.dk send it back within 30 days (from initial order date). We will refund the value of the goods upon receiving. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging (this includes removing labels or similar from the original product). When returning items ensure you include a brief explanatory note which includes your name, order number, and reason for return.

This is how you do it

  • Fill in the return formula, providing name, adress and order number. You are encouraged to state a reason for your return
  • Place the products you wish to return in a parcel (all goods must of course be unused and in their original condition). You can download a return adress label her.
  • Send the parcel from your local post- or parcel office within 30 days of placing the order.
  • You will have to pay for the return
Please note that byprang.dk cannot refund any delivery, tax or duty costs for orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.

Goods not purchased at this web shop

For goods purchased physically in a shop or at an event there is by law no right of return, unless the good has a fault. But if you have bought a watch in a colour which did not suit you or the wearer, get in touch with us. We'd be happy to exchange an unused watch to one in another colour, but we unfortunately must ask you to cover the delivery cost. We do not exchange or accept returns of posters bought through any other channel than this web shop.

Return delivery cost

byprang.dk does not cover return delivery cost for exchange or return goods.

Guarantee

Goods purchased at byprang.dk are of course covered by the EU guarantee law. If the goods received do not work as expected, or if the goods have a fabrication fault, we will exchange the good for a new, free of charge, or return your money, if you prefer. If the goods have been shipped to a country outside Denmark, we will refund the purchase.